Canceling D&DI Auto-Renew for Dummies

Update: Chuck from WotC stopped by and commented below on the new method of canceling the auto-renew feature. It’s very simple.

manage_auto_renew1

  • Choose the option to Cancel Auto-Renew and click Submit Request. You will then get a cancellation confirmation from WotC.

manage_auto_renew2

That’s it! Thanks Chuck!


There has been a huge stink lately over the difficulty people are facing when trying to stop their D&DI account for automatically renewing and charging their credit card. I decided to check it out for myself and see what the fuss was all about. Now I know why people are pissed. Because I want to continue to use D&DI for the remainder of my subscription, since I’ve already paid for it, but don’t want it to auto-renew, here’s the process I went through:

  • I logged in to my D&DI account and clicked My Account.

login

  • I clicked the link that says D&DI Order History.

account_details

  • I had to log in again with a different account (my Wizards.com account).

gleemax

  • I clicked the link to view My Payment Information.

payment_information

  • I had to log in again.

login1

  • Again, I clicked the link to view My Payment Information.

payment_information

  • I was presented with my info so I deleted my Saved Payment Options.

saved_payment_options

Easy, right? Yes it was. However, when I went to try it again, I kept getting a java error so I couldn’t add new billing info if I wanted to. I’ve also read of others getting this message before they were able to delete their payment method at all. So, essentially, canceling the auto-renew was impossible.

java_error

Update: I tried it again this afternoon and did not receive the java error.


If you find this is happening to you, you can e-mail Wizards directly to cancel. Here’s what you can do:

  • Click Help at the top of any page on Wizards.com.
  • Input the phrase auto-renewal in the Search by Keyword field.

auto-renewal

  • Click on the link labeled D&DI Stop autorenewal to see the following page.

helppage

  • Click the link that says “click here to open the form.”

form

  • Fill out the form and hopefully all will be well. But I can’t promise anything.
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10 Responses to “Canceling D&DI Auto-Renew for Dummies”

There’s No Escape From D&D Insider « Geek Related January 12th, 2009 at 7:45 PM

[…] a brave blogger has figured out the right procedure to cancel and shared it.  If the java.lang.RuntimeExceptions don’t thwart you that […]

oldNewTimer January 13th, 2009 at 4:51 PM

One thing you can try when getting javascript errors is to clean out your browser cache. :)

Todd January 13th, 2009 at 8:29 PM

Just an FYI – this has NOTHING to do with javascript. Java and javascript are utterly and completely unrelated. They get the similar name because of a very, very unfortunate marketing decision by Netscape very long ago that causes this very common misunderstanding. Clearing the browser cache won’t resolve this – java.lang.RuntimeException is a server side exception that was not property caught (their developers should be ashamed of themselves that they don’t have a default user friendly error page)

reveal January 13th, 2009 at 9:02 PM

@Todd – While I agree that it’s a server-side error, clearing the cache may help. If Wizards does fix it, a person browser may still be looking at the cached page and not at the latest page from the website. That’s where it can help.

Obituary January 14th, 2009 at 10:35 AM

@Reveal
While clearing the cache may well give you a newer page (if one is available), the error is most likely to be in a serverside controller (servlet) not the JSP(which is also parsed into a servlet) page. So I agree with Todd that this will not help.

Obituary
J2EE Architect

oldNewTimer January 14th, 2009 at 2:12 PM

Yeah you guys are right, for some reason I thought he was getting a script error. Maybe I should put on my glasses… :Cheers:

Chuck January 14th, 2009 at 7:54 PM

Hey you guys, thanks for bringing this up. Bill Slavicsek just addressed this in his Digital Insider column http://www.wizards.com/default.asp?x=dnd/4news/20090114 , and says. “We’re aware of the issues surrounding the management of your personal D&D Insider accounts, and we’re sorry about any inconveniences you may be experiencing. In our continued efforts to improve all aspects of D&D Insider, we are taking steps to make it easier for you to manage your D&DI account. This includes improving your ability to more effectively manage the auto-renew function. More detailed instructions will be available soon. These instructions will either appear in this column or as a news item as soon as they are available. Maybe both. And we’re continuing to work on making the user interface more friendly and easier to navigate. More on all of this shortly.”

If you are trying to stop your auto renewal please follow this process http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1435 to insure that it is done correctly. If you have any trouble with this please do not hesitate to call customer service at 1-800-324-6496 Monday-Friday 9am-6pm PST / 12pm-9pm EST

So please stay tuned for updates on how we’re improving your account management options.

– Chuck

CJ January 19th, 2009 at 8:39 AM

I was an early subscriber. Although I unselected the auto-renew option, my account still showed up as auto-renewing. I contacted customer support and they pointed me to a customer service page with the form. I filled out that form and they sent me a response that directed me to the exact form again. ^^; I responded again, and then they removed the auto-renewal. So, be persistant! ;)

Chuck January 21st, 2009 at 11:10 AM

I wanted to drop-in and let you guys know that we have a new process for requests to stop auto-renewal with D&D Insider. Simply fill out a web form on your My Accounts page (https://accounts.gleemax.com/) and we’ll send you a cancellation confirmation. For a more detailed walk through, click here (http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1435). As always, if you have problems with this process, feel free to contact us at 1-800-324-6496 between the hours of 9am-6pm PST / 12pm-9pm EST Monday-Friday.

– Chuck

reveal January 21st, 2009 at 2:53 PM

@Chuck – Thanks for the update, Chuck!

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