Canceling D&DI Auto-Renew for Dummies
Update: Chuck from WotC stopped by and commented below on the new method of canceling the auto-renew feature. It’s very simple.
- Go to http://accounts.gleemax.com/ and log in.
- Click on the new Manage D&DI Auto-Renew option on the right side.
- Choose the option to Cancel Auto-Renew and click Submit Request. You will then get a cancellation confirmation from WotC.
That’s it! Thanks Chuck!
There has been a huge stink lately over the difficulty people are facing when trying to stop their D&DI account for automatically renewing and charging their credit card. I decided to check it out for myself and see what the fuss was all about. Now I know why people are pissed. Because I want to continue to use D&DI for the remainder of my subscription, since I’ve already paid for it, but don’t want it to auto-renew, here’s the process I went through:
- I logged in to my D&DI account and clicked My Account.
- I clicked the link that says D&DI Order History.
- I had to log in again with a different account (my Wizards.com account).
- I clicked the link to view My Payment Information.
- I had to log in again.
- Again, I clicked the link to view My Payment Information.
- I was presented with my info so I deleted my Saved Payment Options.
Easy, right? Yes it was. However, when I went to try it again, I kept getting a java error so I couldn’t add new billing info if I wanted to. I’ve also read of others getting this message before they were able to delete their payment method at all. So, essentially, canceling the auto-renew was impossible.
Update: I tried it again this afternoon and did not receive the java error.
If you find this is happening to you, you can e-mail Wizards directly to cancel. Here’s what you can do:
- Click Help at the top of any page on Wizards.com.
- Or click here to go to the Help Page directly.
- Input the phrase auto-renewal in the Search by Keyword field.
- Click on the link labeled D&DI Stop autorenewal to see the following page.
- Click the link that says “click here to open the form.”
- Fill out the form and hopefully all will be well. But I can’t promise anything.