Comments on: Canceling D&DI Auto-Renew for Dummies http://rpgcentric.com/cancelling-ddi-for-dummies.html One gamer's opinion of everything RPG Mon, 09 Jan 2012 15:16:21 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: reveal http://rpgcentric.com/cancelling-ddi-for-dummies.html/comment-page-1#comment-2347 reveal Wed, 21 Jan 2009 20:53:47 +0000 http://rpgcentric.com/?p=976#comment-2347 @Chuck - Thanks for the update, Chuck! @Chuck – Thanks for the update, Chuck!

]]> By: Chuck http://rpgcentric.com/cancelling-ddi-for-dummies.html/comment-page-1#comment-2346 Chuck Wed, 21 Jan 2009 17:10:23 +0000 http://rpgcentric.com/?p=976#comment-2346 I wanted to drop-in and let you guys know that we have a new process for requests to stop auto-renewal with D&D Insider. Simply fill out a web form on your My Accounts page (https://accounts.gleemax.com/) and we’ll send you a cancellation confirmation. For a more detailed walk through, click here (http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1435). As always, if you have problems with this process, feel free to contact us at 1-800-324-6496 between the hours of 9am-6pm PST / 12pm-9pm EST Monday-Friday. - Chuck I wanted to drop-in and let you guys know that we have a new process for requests to stop auto-renewal with D&D Insider. Simply fill out a web form on your My Accounts page (https://accounts.gleemax.com/) and we’ll send you a cancellation confirmation. For a more detailed walk through, click here (http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1435). As always, if you have problems with this process, feel free to contact us at 1-800-324-6496 between the hours of 9am-6pm PST / 12pm-9pm EST Monday-Friday.

– Chuck

]]> By: CJ http://rpgcentric.com/cancelling-ddi-for-dummies.html/comment-page-1#comment-2340 CJ Mon, 19 Jan 2009 14:39:46 +0000 http://rpgcentric.com/?p=976#comment-2340 I was an early subscriber. Although I unselected the auto-renew option, my account still showed up as auto-renewing. I contacted customer support and they pointed me to a customer service page with the form. I filled out that form and they sent me a response that directed me to the exact form again. ^^; I responded again, and then they removed the auto-renewal. So, be persistant! ;) I was an early subscriber. Although I unselected the auto-renew option, my account still showed up as auto-renewing. I contacted customer support and they pointed me to a customer service page with the form. I filled out that form and they sent me a response that directed me to the exact form again. ^^; I responded again, and then they removed the auto-renewal. So, be persistant! ;)

]]> By: Chuck http://rpgcentric.com/cancelling-ddi-for-dummies.html/comment-page-1#comment-2331 Chuck Thu, 15 Jan 2009 01:54:32 +0000 http://rpgcentric.com/?p=976#comment-2331 Hey you guys, thanks for bringing this up. Bill Slavicsek just addressed this in his Digital Insider column http://www.wizards.com/default.asp?x=dnd/4news/20090114 , and says. “We’re aware of the issues surrounding the management of your personal D&D Insider accounts, and we’re sorry about any inconveniences you may be experiencing. In our continued efforts to improve all aspects of D&D Insider, we are taking steps to make it easier for you to manage your D&DI account. This includes improving your ability to more effectively manage the auto-renew function. More detailed instructions will be available soon. These instructions will either appear in this column or as a news item as soon as they are available. Maybe both. And we’re continuing to work on making the user interface more friendly and easier to navigate. More on all of this shortly.” If you are trying to stop your auto renewal please follow this process http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1435 to insure that it is done correctly. If you have any trouble with this please do not hesitate to call customer service at 1-800-324-6496 Monday-Friday 9am-6pm PST / 12pm-9pm EST So please stay tuned for updates on how we’re improving your account management options. - Chuck Hey you guys, thanks for bringing this up. Bill Slavicsek just addressed this in his Digital Insider column http://www.wizards.com/default.asp?x=dnd/4news/20090114 , and says. “We’re aware of the issues surrounding the management of your personal D&D Insider accounts, and we’re sorry about any inconveniences you may be experiencing. In our continued efforts to improve all aspects of D&D Insider, we are taking steps to make it easier for you to manage your D&DI account. This includes improving your ability to more effectively manage the auto-renew function. More detailed instructions will be available soon. These instructions will either appear in this column or as a news item as soon as they are available. Maybe both. And we’re continuing to work on making the user interface more friendly and easier to navigate. More on all of this shortly.”

If you are trying to stop your auto renewal please follow this process http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1435 to insure that it is done correctly. If you have any trouble with this please do not hesitate to call customer service at 1-800-324-6496 Monday-Friday 9am-6pm PST / 12pm-9pm EST

So please stay tuned for updates on how we’re improving your account management options.

– Chuck

]]> By: oldNewTimer http://rpgcentric.com/cancelling-ddi-for-dummies.html/comment-page-1#comment-2329 oldNewTimer Wed, 14 Jan 2009 20:12:51 +0000 http://rpgcentric.com/?p=976#comment-2329 Yeah you guys are right, for some reason I thought he was getting a script error. Maybe I should put on my glasses... :Cheers: Yeah you guys are right, for some reason I thought he was getting a script error. Maybe I should put on my glasses… :Cheers:

]]> By: Obituary http://rpgcentric.com/cancelling-ddi-for-dummies.html/comment-page-1#comment-2328 Obituary Wed, 14 Jan 2009 16:35:47 +0000 http://rpgcentric.com/?p=976#comment-2328 @Reveal While clearing the cache may well give you a newer page (if one is available), the error is most likely to be in a serverside controller (servlet) not the JSP(which is also parsed into a servlet) page. So I agree with Todd that this will not help. Obituary J2EE Architect @Reveal
While clearing the cache may well give you a newer page (if one is available), the error is most likely to be in a serverside controller (servlet) not the JSP(which is also parsed into a servlet) page. So I agree with Todd that this will not help.

Obituary
J2EE Architect

]]> By: reveal http://rpgcentric.com/cancelling-ddi-for-dummies.html/comment-page-1#comment-2325 reveal Wed, 14 Jan 2009 03:02:43 +0000 http://rpgcentric.com/?p=976#comment-2325 @Todd - While I agree that it's a server-side error, clearing the cache <i>may</i> help. If Wizards does fix it, a person browser may still be looking at the cached page and not at the latest page from the website. That's where it can help. @Todd – While I agree that it’s a server-side error, clearing the cache may help. If Wizards does fix it, a person browser may still be looking at the cached page and not at the latest page from the website. That’s where it can help.

]]> By: Todd http://rpgcentric.com/cancelling-ddi-for-dummies.html/comment-page-1#comment-2324 Todd Wed, 14 Jan 2009 02:29:16 +0000 http://rpgcentric.com/?p=976#comment-2324 Just an FYI - this has NOTHING to do with javascript. Java and javascript are utterly and completely unrelated. They get the similar name because of a very, very unfortunate marketing decision by Netscape very long ago that causes this very common misunderstanding. Clearing the browser cache won't resolve this - java.lang.RuntimeException is a server side exception that was not property caught (their developers should be ashamed of themselves that they don't have a default user friendly error page) Just an FYI – this has NOTHING to do with javascript. Java and javascript are utterly and completely unrelated. They get the similar name because of a very, very unfortunate marketing decision by Netscape very long ago that causes this very common misunderstanding. Clearing the browser cache won’t resolve this – java.lang.RuntimeException is a server side exception that was not property caught (their developers should be ashamed of themselves that they don’t have a default user friendly error page)

]]> By: oldNewTimer http://rpgcentric.com/cancelling-ddi-for-dummies.html/comment-page-1#comment-2323 oldNewTimer Tue, 13 Jan 2009 22:51:45 +0000 http://rpgcentric.com/?p=976#comment-2323 One thing you can try when getting javascript errors is to clean out your browser cache. :) One thing you can try when getting javascript errors is to clean out your browser cache. :)

]]> By: There’s No Escape From D&D Insider « Geek Related http://rpgcentric.com/cancelling-ddi-for-dummies.html/comment-page-1#comment-2317 There’s No Escape From D&D Insider « Geek Related Tue, 13 Jan 2009 01:45:20 +0000 http://rpgcentric.com/?p=976#comment-2317 [...] a brave blogger has figured out the right procedure to cancel and shared it.  If the java.lang.RuntimeExceptions don’t thwart you that [...] [...] a brave blogger has figured out the right procedure to cancel and shared it.  If the java.lang.RuntimeExceptions don’t thwart you that [...]

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